Culligan enjoys more space, new facility in Monticello

     Culligan Total Water in Monticello is hosting an open house and inviting the public to their new location, 19772 Business Highway 151.

     Free lunch, giveaways, and tours of the new facility will be available from 11 a.m. to 2 p.m.

     Culligan has been in Monticello since 2007, and moved to a new location in early July, next to Kerp’s Service Center. The new Culiigan facility is owned and was built by Lloyd Welter.

     “We have more office space and a lot more shop space,” commented Jordan James, Culligan’s operations manager.

     They have seven employees; six full-time and one part-time. They were also able to add an office secretary. Culligan also has service technicians, a residential sales representative, and an industrial sales representative. Most of the employees live in and around the Monticello community.

     “We’re local residents and involved in the community,” said James.

     The new facility is more than double what Culligan had before when they were housed on John Drive, north of Monticello. James said over the last couple of years, their business has been expanding, running out of room.

     “We added four new employees last year,” he said. “We were outgrowing the old building.”

     The new place also offers retails floor space for Culligan to showcase their products.

     “Customers can stop in and purchase our products and pay their bills,” encouraged James.

     With more employees and space, James said they’re able to handle the foot traffic they didn’t have before.

     “We also have more visibility out here versus the industrial park,” he added.

     Culligan operates essentially two different businesses out of their Monticello location: Culligan Water and Culligan Total Water.

     Culligan Water is mainly geared toward residential and small commercial customers, and serves Jones, Delaware, and Buchanan counties.

     Culligan Total Water, which is 100 percent employee-owned, works with larger industrial customers, biotechs, hospitals, pharmacies, and medical clinics. This branch serves Iowa, Wisconsin, and Michigan.

     “It’s a pretty big territory,” said James.

     He said with more hands on deck, Culligan is continuing their mission of providing the level of customer service their customers have come to expect.

     “Our technicians are factory-trained,” James said, “and we have licensed plumbers on staff.”

     James said Culligan’s employees have been around the brand long enough to know the ins and outs.

     “They’re married to our brand,” he said.

     Culligan also provides 24/7 emergency service for its customers.